Today, Tuesday، 4 Oct 2022 - 07:26

Acronym References

What is IVR ?

Interactive Voice Response

IVR (IV A) technology that makes it possible to interact computers with humans through voice and keyboard and according to the type of IVR design and menu-callers are redirected to menus or other sources. This system provides high-scale and consistently accessible interaction with the network host (Host) by receiving input via the keyboard (importing DTMF tones) or audio (by speech recognition algorithms). They are also able to redirect the user to different sections via audio (dynamic or pre-recorded sounds